#1
Outsourcing Solutions
Comprehensive administrative support for law firms, including case management, client intake, and document preparation.
Specialized assistance for real estate professionals with contract management, client coordination, and transaction processing.
Professional client communication services for both law firms and real estate agencies, ensuring exceptional customer service.
Efficient appointment scheduling and lead management systems designed specifically for legal and real estate professionals.
We conduct our business with the highest ethical standards to ensure transparency and trust in every interaction.
We strive for exceptional results in assisting law firms with negotiations and administrative work.
Clear communication at every step of the process ensures our clients feel informed and empowered.
We value teamwork and build strong partnerships with law firms to achieve mutual success.
Through expert services in student loans, mortgage loans, and credit disputes, we enable sustainable growth for all stakeholders.
We embrace eco-friendly practices, ensuring our operations contribute positively to the environment and society.
We assist law firms with expert negotiation strategies tailored to student loans, mortgage loans, and debt settlements.
Our team provides comprehensive administrative support to law firms, ensuring all tasks are handled efficiently.
We ensure seamless communication between law firms and their clients throughout the negotiation and resolution processes.
We specialize in negotiating favorable terms for debt settlements on behalf of clients dealing with mortgage and credit issues.
Our expertise in student and mortgage loan resolution allows us to guide clients through complex processes effectively.
We offer a full range of services aimed at helping law firms manage their casework efficiently and effectively.
CEO & Founder
Candice Medina, founder of Virtual Call Center Professionals and LossMitHelp.com, is a 20+ year mortgage servicing and debt resolution expert who has helped thousands avoid foreclosure and resolve debt. She partners with law firms, brokers, and real estate professionals to deliver fast, confidential, and results-driven case management so you can focus on your clients.
With over two decades in mortgage servicing and debt resolution — and currently a PhD candidate in Developmental Administration — Candice has led thousands of successful outcomes in debt negotiation, credit repair, short sale coordination, and loan workouts. Her work has helped clients avoid foreclosure, resolve outstanding debts, and protect their financial futures.
Candice built her reputation by working closely with U.S. law firms and mortgage servicers, managing high-stakes distressed property cases, and training negotiation teams for compliance, speed, and results. She now brings that same expertise directly to the professionals who need it most — providing confidential, cost-effective case management and debt resolution services that allow firms and brokers to scale without sacrificing client care.
Candice's mission is simple: to deliver the same level of attention and strategy typically reserved for high-net-worth clients, empowering professionals to help more people, close more cases, and achieve faster, better results.
COO & Training Manager
Belinda Villar brings nearly 20 years of mortgage industry expertise to her dual role as Chief Operating Officer and Training Manager at Virtual Call Center Professionals. Her leadership is pivotal in shaping the firm's operational efficiency, agent performance, and client service standards.
As COO, Belinda oversees the daily operations of the company, driving process optimization and service consistency across all accounts. Her operational strategies have significantly contributed to Virtual Call Center Professionals' strong reputation for reliability, compliance, and results-driven service delivery.
In her capacity as Training Manager, Belinda leads end-to-end agent onboarding and development initiatives. She designs and implements rigorous training protocols that uphold both regulatory compliance and performance benchmarks. Her hands-on coaching style and process-driven training frameworks consistently enhance agent productivity, reduce error rates, and elevate client satisfaction.
Belinda also serves as a top-performing Sales Executive for one of the company's key client accounts, where she applies her extensive experience.
Her steadfast commitment to operational excellence, ethical practices, and team development continues to be instrumental in advancing Virtual Call Center Professionals' mission of delivering high-impact, client-centric solutions.
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[Description to be updated]
Sales Performance Manager
Ronald brings a strong background in training and performance coaching from his previous role as a corporate trainer. A Lean Six Sigma Yellow Belt, he applies process improvement techniques to optimize sales performance. Currently, he leads sales efforts for one of our major clients, focusing on strategic growth and high-conversion outreach.
Student Loan Relief Specialist
A highly skilled specialist in student loan relief, with extensive experience managing administrative processes for income-driven repayment plans, forgiveness applications, and servicer communications. He helps clients navigate the complexities of student loan programs with accuracy and care—ensuring compliant filings, timely follow-ups, and a clear path toward financial stability.
Outbound Specialist
Ann plays a critical role in supporting our student loan and loss mitigation cases by consistently contacting lenders to obtain real-time status updates, track progress, and request missing documentation. She ensures that all required authorizations are completed accurately and submitted promptly, acting as a key liaison between lenders and our processing team to keep files moving efficiently.
Lead Generation Specialist | Social Media Associate
Mary supports business development by generating qualified leads for our sales accounts and coordinating outreach efforts. As a Social Media Associate, she contributes to content planning, engagement strategies, and platform growth while continuing to develop her expertise in digital marketing.
Lead Generation Specialist
Proficient in high-volume data entry and database management, ensuring accurate lead generation and seamless information flow to support business development.
“Working with Virtual Call Center Professionals has empowered me to assist clients with integrity and dedication.”
“Collaborating with Virtual Call Center Professionals has enhanced my capabilities in assisting clients with their financial needs.”
“My experience with Virtual Call Center Professionals is rewarding and has truly made a difference in the field of debt management.”
Discover how Virtual Call Center Professionals can provide your law firm or real estate agency with dedicated administrative support, client management, and professional communication services to help you focus on what matters most - serving your clients.
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